Trading Terms

This page is maintained by SDG Windows Ltd and sets out the terms that apply to transactions for the purchase of products and services from us. It is app-owned editable content and forms part of our contract with you.

1. Introduction

1.1 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a "Service" or, two or more, the "Services") from the Site. By ordering any Services from our Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the "File" menu of your browser.

1.2 In the event that the Site contains separate terms of trading linked to via the Site homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.

1.3 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

2. Ordering

2.1 You may place an order to purchase a Service advertised for sale on our Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Place Order" button on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).

2.4 If your order includes Service(s) which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the Service(s) are available from stock, or cancel your order.

3. Price

3.1 The prices payable for the Services are as set out on our Site at the time you place your order.

3.2 We must receive payment in full before we can process your order, unless we have agreed alternative payment terms with you in writing.

3.3 All prices are shown in pounds sterling and include VAT at the applicable rate, unless otherwise stated.

3.4 We reserve the right to change the prices of any Service at any time before you place an order.

4. Payment

4.1 We accept payment by the methods shown on our Site at the time you place your order.

4.2 Payment will be taken at the time you place your order. If your payment is not authorised, we will not process your order.

4.3 If you have agreed credit terms with us, payment must be made in accordance with those terms. We reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Delivery

5.1 Delivery dates and times are estimates only and are not guaranteed. We will use reasonable endeavours to meet any delivery date, but we will not be liable for any delay in delivery.

5.2 Delivery will be to the address specified by you when you place your order. You must ensure that the address is accurate and that someone is available to accept delivery.

5.3 Risk in the Services passes to you on delivery. Title to the Services remains with us until we have received payment in full.

6. Cancellations and Returns

6.1 If you are a consumer, you have the right to cancel your order within 14 calendar days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

6.2 To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement, for example by email or post. You may use the model cancellation form below, but it is not obligatory.

6.3 Effects of cancellation: If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

6.4 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel.

6.5 Bespoke or made-to-measure Services cannot be cancelled once manufacture has begun, except where the Service is faulty or not as described.

7. Warranty

7.1 We warrant that the Services will correspond with their description, be of satisfactory quality and be free from material defects at the time of delivery.

7.2 If you believe that any Service is defective or not as described, you must notify us as soon as possible and in any event within a reasonable time after discovery.

7.3 Our liability under this warranty is limited, at our option, to repairing or replacing the defective Service or refunding the price paid.

8. Faulty Services

8.1 If you are a consumer and any Service is faulty, not as described or not fit for purpose, you have legal rights under the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2 Nothing in these Trading Terms affects your statutory rights as a consumer.

9. Installation

9.1 Where installation is included in your order, we will carry out the installation with reasonable care and skill.

9.2 You are responsible for ensuring that the installation site is suitable and accessible, and for obtaining any necessary consents, permissions or wayleaves.

9.3 We will not be liable for any pre-existing defects in the installation site or for damage caused by your failure to prepare the site in accordance with our reasonable requirements.

10. Limitation of Liability

10.1 We supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.2 We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

10.3 Subject to the above, our total liability to you in connection with any order or Service shall not exceed the total amount paid by you for the relevant Service.

11. Personal Data

11.1 We will only use your personal information in accordance with our Privacy & Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it includes important terms which apply to you.

12. General

12.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

12.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

12.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

12.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

Contact us

If you have any questions about these Trading Terms, please contact us at sdgwindow@gmail.com or by telephone on 020 8616 1516.

Sydenham Double Glazing Ltd, trading as SDG Windows Ltd, is registered as a limited company in England and Wales under company number 07974012. Registered Company Address: 319 Sydenham Road, London, England, SE26 5EW.