Privacy & Cookie Policy

This page is maintained by SDG Windows Ltd to explain how we handle personal information collected through our website. It is app-owned editable content and describes our current practices.

1. Who we are

Sydenham Double Glazing Ltd, trading as SDG Windows Ltd, is the controller of your personal data when you use this website or contact us about our services. We are registered as a limited company in England and Wales under company number 07974012. Our registered company address is 319 Sydenham Road, London, England, SE26 5EW.

2. What information we collect

We collect only the information you choose to provide, typically when you contact us by email, telephone or through an enquiry form. This may include your name, address, telephone number, email address and details about your project or property.

We do not collect sensitive personal data, and we do not use automated decision making or profiling.

3. How we use your information

We use your personal information to:

• Respond to your enquiry and provide a quotation.
• Arrange a design visit or survey at your property.
• Deliver the products and services you have requested.
• Communicate with you about your project.
• Maintain records for warranty, accounting and legal purposes.

Our lawful basis for processing is usually the performance of a contract or our legitimate interest in responding to your enquiry. Where consent is required, we will ask for it clearly.

4. Cookies

At present, this website does not use cookies or similar tracking technologies. If we add analytics or functionality cookies in the future, we will update this policy and, where required, ask for your consent before placing non-essential cookies.

5. How we share your information

We do not sell or rent your personal information. We may share it with trusted third parties who help us deliver our services, such as surveyors, installers, suppliers or professional advisers. Any third party is required to keep your information secure and use it only for the purpose for which it was shared.

6. Data retention

We keep your personal information for as long as necessary to fulfil the purpose for which it was collected, including any warranty, accounting or legal obligations. When information is no longer needed, we delete or anonymise it securely.

7. Your rights

Under data protection law, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your personal information in certain circumstances.
• Object to or restrict our processing of your information.
• Request a copy of your information in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

8. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review the policy periodically.

10. Contact us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact us at sdgwindow@gmail.com or by telephone on 020 8616 1516.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.